Terms of service

This English version is provided for convenience only. In case of discrepancies, the German version shall prevail.

General Terms and Conditions

of K-Group GmbH for the online shop kooray-food.com (as of: 28.09.2026)

§ 1 Scope

(1) These General Terms and Conditions (GTC/AGB) apply to all contracts concluded between K-Group GmbH and you as a customer via the online shop at kooray-food.com.

(2) A consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to their commercial nor to their independent professional activity (§ 13 of the German Civil Code (BGB)). An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity (§ 14 BGB).

(3) Deviating terms and conditions of the customer are not recognised unless we expressly agree to their validity in writing.

§ 2 Contracting party

Your contracting party is K-Group GmbH, Tal 44, 80331 München, Germany, represented by its managing director Kevin J. Hornik, registered in the commercial register of the Local Court (Amtsgericht) of Munich under HRB 286689, e-mail: info@kooray-food.com, phone: +49 155 66311487.

§ 3 Conclusion of the contract

(1) The presentation of the products in the online shop does not constitute a legally binding offer, but an invitation to place an order.

(2) You can place products in the shopping cart and enter your data in the ordering process. Before submitting the order, you can check all details and correct them using the "Back" function or by editing the input fields. By clicking the order button, you submit a binding offer to purchase the goods contained in the shopping cart.

(3) After receipt of your order, you will receive an automatic e-mail confirming receipt of the order. This acknowledgement of receipt does not yet constitute acceptance of your offer. The contract is concluded when we accept your order by a separate e-mail (order or shipping confirmation) or dispatch the goods to you.

(4) If you choose a payment method in which payment is triggered immediately during the ordering process (e.g. PayPal, credit card, Apple Pay, Google Pay or Klarna), the contract is concluded upon completion of the payment process.

§ 4 Contract language and storage of the contract text

(1) The contract language is German.

(2) We store the contract text. We will send you the order data and these GTC by e-mail. You can access the current GTC on this page at any time. If you have created a customer account, you can view your orders there.

§ 5 Prices, shipping costs and minimum order value

(1) All prices are final prices and include statutory value added tax, where applicable.

(2) Shipping costs may be charged in addition to the prices. These are displayed on the page "Shipping and Refund Policy" ("Versand- und Rückerstattungsbedingungen") and in the ordering process before the order is submitted.

(3) The minimum order value is €9.95.

(4) For deliveries to Switzerland and Norway, import duties such as customs duties and import VAT as well as customs clearance and handling fees of the carrier may be incurred. These are included neither in the purchase price nor in the shipping costs and are paid by the recipient directly to the carrier or the customs authority.

§ 6 Delivery

(1) We deliver to Germany, Switzerland and Norway. We currently do not deliver to other countries, including within the European Union.

(2) The delivery time is stated on the respective product page. In the case of payment in advance, the delivery period begins on the day after the payment order is issued; for all other payment methods, it begins on the day after conclusion of the contract.

(3) If an ordered product is not available, we will inform you without undue delay. In this case, we will reimburse any payments already made without undue delay.

§ 7 Payment

(1) The available payment methods are displayed to you in the ordering process.

(2) When using payment service providers (e.g. PayPal, Klarna, Shopify Payments), their terms of use apply in addition.

§ 8 Retention of title

The goods remain our property until full payment has been made.

§ 9 Right of withdrawal

Consumers have a right of withdrawal in accordance with our instructions on withdrawal.

§ 10 Warranty

(1) The statutory rights for liability for defects apply.

(2) If goods are delivered with obvious transport damage, we ask you to complain about this to the carrier immediately if possible and to inform us at info@kooray-food.com. Failure to comply with this request has no effect on your statutory claims.

§ 11 Liability

(1) We are liable without limitation in cases of intent and gross negligence, in the event of injury to life, body or health, under the German Product Liability Act (Produkthaftungsgesetz) and to the extent of any guarantee assumed.

(2) In the event of a slightly negligent breach of an essential contractual obligation, the fulfilment of which makes the proper performance of the contract possible in the first place and on the observance of which you may regularly rely (cardinal obligation), our liability is limited to the damage foreseeable at the time the contract was concluded and typical for the contract.

(3) Otherwise, liability for slightly negligent breaches of duty is excluded. The above limitations of liability also apply in favour of our legal representatives and vicarious agents.

§ 12 Dispute resolution

We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

§ 13 Final provisions

(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG/UN-Kaufrecht). In relation to consumers, this choice of law applies only insofar as it does not deprive the consumer of the protection granted by mandatory provisions of the law of the state in which the consumer has their habitual residence.

(2) If the customer is a merchant (Kaufmann), a legal entity under public law or a special fund under public law, the place of jurisdiction for all disputes arising from this contract is Munich.