Shipping policy

This English version is provided for convenience only. In case of discrepancies, the German version shall prevail.

Shipping Policy

Delivery area
We deliver to Germany, Switzerland and Norway. We currently do not deliver to other countries, including within the European Union.

Shipping to Germany
The minimum order value is €9.95. Shipping within Germany is free of charge for orders of €20.00 or more. For orders under €20.00, a shipping fee is charged, which is displayed at checkout.

Shipping to Switzerland and Norway
The minimum order value is €9.95. Shipping costs start at €13.45. The exact shipping costs are calculated and displayed at checkout depending on the country of destination and the order quantity.

Customs duties and import charges (Switzerland and Norway)
Switzerland and Norway are not members of the European Union. For deliveries there, import charges such as customs duties and import VAT (value added tax) as well as customs clearance and handling fees of the carrier may be incurred. These are included neither in the purchase price nor in the shipping costs and are paid by the recipient directly to the carrier or the customs authority.

Damage and problems
Please check your order upon receipt and contact us immediately at info@kooray-food.com if the goods are damaged or you have received an incorrect item.